what to expect from the cancellation process

Any parcel booked can be cancelled before loading the parcels to our transshipment vehicles. If a “Paid” parcel is cancelled, total amount paid by the customer will be refunded with out any cancellation charges. If it is a “To-Pay” parcel, the customer need not to pay any amount as cancellation charges.

Refund towards failed transactions

Due to network conjunction, timeout issue or if you were trying to use more than one window while booking or using the stored session from the history page or use of Back Button or using browsers other than IE, you may receive wrong debit from your account.

* On a daily basis the payments report from the Payment Gateway banks are analyzed by an expert in-house team along with the tickets issued report (Except on holidays). Any discrepancy arising out of network congestion or out of user’s negligence is identified, checked and refunded on day-on-day basis. These refunds are processed by the respective gateways as used by the user and sent back to the issuing bank (user’s card banker) in batches, which should approximately take about 5 working days. K.P.N. Speed Parcel Service offers no guarantees whatsoever for the accuracy or of the time factor of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.